Return Policy and Return Form


If you are unsatisfied with your order for any reason, you may return the products within seven days unworn, unused, in the condition received. In order to facilitate the return process, please return items in their original

shoe boxes, dust bags, and gift boxes, as well as other promotional items that may have arrived with the shipment and/or original purchase.

After seven days, items may be returned for store credit only.

Returns are not accepted for final sale items.

We are not responsible for any delay, damage or loss caused prior to our receipt of the

merchandise return and cannot refund your purchase in the event of such

delay, damage or loss.

To initiate a return and/or to have us send you a pre-paid return shipping label,

please contact us at +1.617.945.2872 or email us at


You may exchange merchandise if the size and/or fit of the product sent to you is incorrect, by calling

us or emailing us at to place a new order for the

item and/or size you now want. Please follow the directions of our Return Policy for all exchanges.

Once we have received the exchange item, we will ensure the availability of the new merchandise request, and send it too

as quickly as possible. You will not be charged for shipping and handling for

the new order.

If you have received your Zack Lo shoes as a gift, we’re happy to help with

exchanging your gift for credit. You may make exchanges up to 30 days from the date of original purchase on unworn or

undamaged goods only. No cash refunds are issued on gift orders.

Refund Payment

Refunds will be issued to you in the same form as your payment for the

original order. For instance, if you pay by credit card, we will issue you a refund

via your credit card. Because we may not keep your credit card information

after we receive authorization, we may contact you and get this information in

order to process the refund.

Download Sample Return Form